Job Details

The Dublin San Ramon Services District is recruiting to fill one (1) regular, full-time Utility Billing & Customer Services Field Technician II in the Revenue & Utility Billing Division of the Administrative Services Department.

POSITION & IDEAL CANDIDATE

Under direct or general supervision, learns and performs a variety of routine duties in support of the Revenue & Utility Billing Division related to utility billing, Advanced Metering Infrastructure (AMI), and customer support such as new meter installation, meter replacement and repair, transponder installation, troubleshooting, and programming, and initiating or terminating water service; performs a variety of meter repair, maintenance, and customer service duties; interacts with the public by providing customer services associated with meter reading, maintenance and repair, responding to complaints, and providing information, and performs related duties as required.

The ideal Utility Billing and Customer Services Field Technician II candidate will have experience and proven success in the areas of water meter mechanics, installation and repair; smart water meter communication device troubleshooting, replacement and installation; pressure, leak, and water quality concerns; use of meter data technologies to perform field operations tasks; customer assistance and relations. The ideal candidate will also be able to work well on a small team with effective and timely communication, including having flexibility to cover team assignments when needed. Experience working with limited supervision while meeting expectations and deadlines is desired.

TRAINING & EXPERIENCE

The minimum qualifications described on class specifications represent the typical way to obtain the required knowledge, skills and abilities to perform the essential duties of the job. Any combination of education, licensing, and/or experience which has provided the knowledge, skills and abilities necessary to perform the job satisfactorily may qualify the candidates to be considered for open positions in the class specification.

• Equivalent to the completion of the twelfth (12th) grade; and


• Two (2) years of experience in meter reading, meter installation and repair, and knowledge of utility billing processes, comparable to a Utility Billing & Customer Services Field Technician I.

CERTIFICATIONS & LICENSES

Possession of a Class C driver's license required by the State of California, Department of Motor Vehicles, to perform the duties of the position. Continued maintenance of said driver's license in compliance with established District vehicle operation standards, and the ability to be insured for the operation of a vehicle/District vehicle in accordance with the terms and conditions of the District's insurance program are conditions of continuing employment. The CSRMA driving standards are included herein by reference.

APPLICATION PROCEDURE

To apply, complete an online District employment application and supplemental questionnaire by the final filing date of Wednesday, May 22, 2024, at 5:00 p.m. A resume and cover letter will not be accepted in lieu of the District application form and supplemental questionnaire.