Job Details

Customer Service Field Inspector

SALARY: $6,659.00 - $8,042.00 Monthly

OPENING DATE: 11/12/2025

CLOSING DATE: 12/1/2025 11:59 PM Pacific

Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Do you enjoy working both in the field and in an office setting? If so, we invite you to apply for the Customer Service Field Inspector position and join our dedicated team!

The Customer Service Field Inspector performs a variety of standard to difficult field work, service inspections, verifications, and customer complaint resolution related to customer billing. This position is primarily assigned to fieldwork which includes driving to multiple service addresses within the District. Incumbents also perform research and customer service support activities in an office environment when not in the field and may be called back to work outside of their normal work schedule as needed, which may include regular days off.

THE IDEAL CANDIDATE WILL:

• Be an individual who is accountable, ethical, self-motivated, friendly, adaptable, comfortable working independently, and in a team-oriented environment.
• Have the physical capability to drive and navigate a route with multiple stops in both city and rural terrain, reach meter boxes, and perform necessary tasks which may include digging, pumping water, and pulling meter lids several times a day.
• Interact tactfully, effectively, courteously, and concisely with people who are diverse in their age groups, socio economic, culture and ethnicity, and ability in an environment with extensive public contact.
• Have proficiency using a desktop computer and software such as Microsoft Word, Excel, Outlook, and other data entry systems.
• Be detail-oriented with exceptional organizational skills to perform the job functions in a constantly changing environment.
• Have demonstrated ability to perform mechanical repair and maintenance and plumbing.
• Have demonstrated ability to read and record numbers accurately and quickly.
• Have the ability to plan and prioritize the daily work order route for efficiency.
• Have demonstrated ability to use tools and electronic equipment, including computers, both in office and field in the course of duty.
• Be available to work irregular hours, in varying weather conditions, and on an "on call" basis for emergencies, while the regular shift is during normal business hours.
• Have excellent verbal and written communication skills.
• Be willing to wear a uniform.

CORE COMPENTENCIES

• Adaptability and Flexibility- Can shift gears comfortably
• Problem Solving- Sees and defines problems and implements solutions
• Attention to Detail- Accomplishes tasks with thoroughness and accuracy
• Communication- Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing
• Customer Service- Maintains on-going client relationships
• Decision Making- Uses effective approaches for choosing a course of action and developing appropriate solutions within documented organizational boundaries
• Interpersonal Relations- Builds relationships based on mutual trust and respect
• Reliability and Commitment- Shows commitment, dedication, and accountability in one's work, and follows through on all projects, goals, and aspects of one's work
• Results Oriented- Manages time and priorities effectively
• Safety-Complies with safety regulations and helps to promote safety consciousness and well-being
• Time Management- Plans and executes plans for events, tasks, and processes in an efficient manner

Application Deadline: Monday, December 1, 2025 at 11:59 PM

Experience & Qualifications

Knowledge of:

• Policies and techniques for dealing with the public, particularly in situations where the customer may be angry both in person and on the phone;
• Basic operation and maintenance of water meters and related connections;
• Field inspection methods and techniques;
• Safety practices and procedures related to field service work;
• Computer applications related to the work; such as mapping and routing software and Microsoft Word, Excel and Outlook
• Office administrative practices and procedures;
• Record keeping principles and practices;
• Correct business English, including spelling, grammar and punctuation;

Ability to:

• Utilize GIS mapping software and location notes to locate water meters in the field.
• Accurately input meter reads into handheld computer device, capture pictures and document notes according to procedures.
• Plan driving routes and prioritize field work.
• Ability to work in a constantly changing environment; handle ad-hoc work assignments and competing priorities while interacting with staff and customers over the phone and in person;
• Effectively learn a variety of computer applications related to the work;
• Interpret, apply and explain policies and procedures related to the District and customer service work;
• Work independently to complete assigned tasks within given time constraints and with minimal supervision.
• Recommends improvements to departmental policies and procedures to improve service effectiveness and staff resource allocation;
• Make accurate arithmetic calculations;
• Maintain accurate customer accounting and office records and files;
• Accurately input customer data into system of record;
• Prepare clear and concise reports, correspondence and other written materials;
• Use initiative and independent judgment within established procedural guidelines;
• Perform basic meter maintenance and repair;
• Establish and maintain effective working relationships with those contacted in the course of the work;
• Deal effectively with the public, in person and over the telephone;
• Multi-task, organize own work, set priorities and meet deadlines;
• Drive a vehicle.

Training and Experience:

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

• Graduation from high school and one year of work experience dealing with the public and maintaining customer accounts or similar records.
• Some demonstrated experience necessary to be successful in mechanical repair and/or plumbing.
• Demonstrated ability to read and record numbers accurately and quickly.
• Demonstrated ability to use tools and electronic equipment, including computers, both in office and field in the course of duty.

Licenses and/or Certifications:

• Possession of an appropriate California driver's license issued by the State Department of Motor Vehicles and satisfactory driving record.

If you need a reasonable accommodation for any portion of the testing/interview process, please contact Human Resources at (415) 945-1434 at least two weeks prior to the application deadline or examination date.