Job Details

ONLY the first 450 applications demonstrating the minimum qualifications will be accepted by the Recruitment Division online at www.ebmud.com during the filing period.

Under general supervision, East Bay Municipal Utility District (EBMUD) Customer Services Representatives (CSRs) perform various clerical duties related to servicing customer accounts, including managing payments, handling collections, responding to correspondence via email, starting and stopping service, and responding to customer inquiries and complaints in a high call volume unit, processing production, or program eligibility/community support work environments. CSRs interact directly with customers to process service requests and perform other tasks related to billing, remittance processing, data entry, and provide general customer information regarding billing issues and service requests. CSRs must maintain a high productivity level while adhering to quality standards and complex business practices, policies, and procedures. Bilingual candidates are encouraged to apply.

Some specific CSR I duties include:
Working with customer account records to verify accuracy and completeness.
Maintaining and reconciling customer accounts and complaints.
Estimating bills when meter readings are unobtainable.
Obtaining customer information to begin or discontinue service.
Verifying credit information.
Processing payments and balancing daily receipts using a computer-based cash processing system.
Answering a high volume of incoming customer calls via a computer telephony system.
Responding to correspondence (i.e., emails, written requests, etc.).
Entering and retrieving data from multiple software applications.
Tracing and contacting customers for payments on overdue accounts and returned checks.
Forwarding water and wastewater inquires for appropriate response.

Some positions require bilingual skills in Cantonese, Mandarin, or Spanish. Candidates who are successful in the CSR I selection process and wish to be considered for these positions must pass a standardized bilingual language skills evaluation that will test both spoken and comprehension skills.

The salary range is $5,482 per month increasing to $5,756, $6,044, $6,346, and $6,663 after 6, 18, 30, and 42 months, respectively.

EBMUD offers an excellent benefits program that includes paid vacation, holidays and sick leave; family health insurance coverage; family dental and vision care plans; retirement plan (reciprocal with CalPERS); 401(k), 401(a) and 457(b) tax-deferred retirement plans; transit subsidy; tuition reimbursement; and opportunities for professional growth including training and career development.

Requirements:
The typical means of acquiring the essential knowledge and abilities for this position are completion of the 12th grade or its equivalent and a minimum of two years of clerical experience (customer service experience is desirable).

Must possess the physical characteristics needed to perform the basic duties of the job, including physical capacity to stand or sit and work using a keyboard and/or telephone for prolonged periods without a break; reach and stoop to retrieve and sort files; lift and carry equipment and materials weighing up to 20 pounds; hand-eye coordination sufficient to peruse documents during computer data entry or use of a 10-key; visual acuity to read numbers, text, computer screens and computer printouts; ability to communicate effectively in English; ability to hear effectively both in-person and on the telephone; and manual dexterity to write and operate a keyboard and 10-key.

Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com/jobs by 4:30 p.m., Friday, April 11, 2025. Only application materials submitted online during the filing period will be accepted.

EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability
www.ebmud.com
Job Hotline: (510) 287-0735