Job Details

Information Systems Support Analyst II (Temporary Construction)

Salary Info: $10,678 to $12,980 Monthly, Plus Excellent Benefits + Retirement

Opens online at www.ebmud.com/jobs on Monday, November 11, 2024

Online applications must be received by 4:30 p.m., Friday, November 29, 2024

Internal Reference # 24-143T

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for this Temporary Construction (TC) position (up to five years) to provide internal operating support to the users of OMD's information systems, including the Asset & Infrastructure Management System, the General Work Order System, the On Call Application, and several others. Users of these applications access them via desktop and mobile devices. The Information Systems Support Analyst II (ISSA II) supports staff across multiple divisions and includes staff of varying job classifications.

Typical duties include:

• Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure accuracy of data.
• Acting as a liaison between system users, Information Systems Department (ISD) staff, and software vendors to identify and document system modifications to functionality, data structure, screens, and reports to meet user needs.
• Coordinating and defining user and system needs, and documenting programming requirements in an issue tracking application.
• Creating test plans, testing programming changes, and preparing to implement changes into a production environment.
• Creating training materials and user guides, and providing one-on-one, small group, and classroom style training to system users.
• Designing, coordinating, planning, and implementing new web-based and/or mobile applications or major new functionality to existing systems; assisting in overall future system upgrades and expansion.
• Preparing written emails, memos, procedures, and status reports.
• Communicating with users routinely via email and phone and acting as the front-line "help desk" for device, system, and user problems.
• Giving presentations as well as planning, scheduling, and conducting meetings.
• Under general guidelines, planning and prioritizing assignments without direct supervision.
• Quickly understanding the functionality of Oracle applications using client-server, web, and GIS platforms.
• Understanding relational databases and using structured query languages like PL/SQL Developer to extract and analyze data and create ad-hoc reports.
• Using MS Excel, Word, Access, Project, and Visio.

EBMUD offers an excellent benefits program that includes paid vacation, holidays and sick leave; family health insurance coverage; family dental and vision care plans; retirement plan (reciprocal with CalPERS); 401(k), 401(a) and 457(b) tax-deferred retirement plans; transit subsidy; tuition reimbursement; and opportunities for professional growth including training and career development.

Requirements:

1. A bachelor's degree, with major course work in business or public administration, information processing, computer science, or closely related field.

2a. Two years of programming, systems analysis or other related technically based computer support experience for a business information system, OR

2b. Two years of experience providing operational, maintenance, and/or systems administration support for business information applications.

3. Must possess physical characteristics to perform the critical and important duties of the job. Must be willing to work overtime as needed.

Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com/jobs by 4:30 p.m., Friday, November 29, 2024. Only application materials submitted online during the filing period will be accepted.

EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability

www.ebmud.com

Job Hotline: (510) 287-0735