Job Details

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East Bay Municipal Utility District
  • Position Number: 3067629
  • Location: Oakland, CA
  • Position Type: Computer and Information Technology
Opens online at on Monday, May 9, 2022
Online applications must be received by 4:30 p.m., Friday, May 20, 2022
Internal Reference # 22-082

The East Bay Municipal Utility District's (EBMUD) Information Systems Department is seeking a seasoned, process-oriented, proactive Senior Telephony Engineer/Administrator (EBMUD's job title Senior IT Engineer - Telephony) with extensive background in building and managing a Cisco Unified Communications Manager (CUCM) IP PBX Campus, Cisco Jabber, migrating digital key systems to VoIP, and voicemail management. This person will join the Network Infrastructure Section that supports all the production communications for EBMUD. Additionally, this person will have, or obtain soon after hiring, certification as an Opentext CX-E Voice Enterprise Specialist.

We are seeking candidates with a solid, thorough understanding and advance experience with the following:

Administrating and maintaining a CUCM cluster, Jabber, Voicemail/Unified Messaging (OpenText CX-E Voice), call recording and call records.
Installing, upgrading and performance tuning a CUCM cluster, Jabber infrastructure and voicemail.
Experience in migrating and porting legacy telephone infrastructure to VoIP.
Advanced knowledge in telephone circuit services and voice protocols: SIP, POTS, Centrex and Codecs.
Advance knowledge with voice gateways and SIP trunks supporting redundancy.
Configuration of dial-plans and call routing.
Implementation and maintenance of voice disaster recovery architecture and operations (Cisco SRST).

The most competitive candidates for the Senior IT Telephony Engineer position will possess strong working knowledge of telephony concepts and principles PBXs, VOIP, ACD, and voice mail systems, experience with cloud-based VoIP solutions and project management principles and practices. In addition, a current technical certification in voice such as CCNP Voice is desirable.

The salary range is $11,362 per month increasing to $11,930, $12,527, $13,153, and $13,811 after 6, 18, 30, and 42 months, respectively.

EBMUD offers an excellent benefits program that includes: paid vacation, holidays and sick leave; family health insurance coverage; family dental and vision care plans; retirement plan (reciprocal with CalPERS); 401(k), 401(a) and 457(b) tax-deferred retirement plans; transit subsidy; tuition reimbursement; and opportunities for professional growth including training and career development.

1. A bachelor's degree; and
2. Two years of experience** in information technology voice engineering, one year of which was at a level comparable to or higher than the EBMUD class of Information Technology (IT) Engineer II.
3. Willingness to work overtime as needed. Working environment is indoors and may require sitting for prolonged periods of time and repetitive hand motions.

*Additional years of experience (beyond the minimum requirement) may be substituted for the education on a year for year basis, only if the experience is at the level of the job for which the applicant is applying. (i.e., Four additional years of experience, at the level of the Senior IT Engineer classification, will be considered equivalent to a bachelor's degree).

**A graduate level degree in a directly related field may be substituted for one year of experience.

Please note: EBMUD requires all employees to provide written proof of vaccination. Those employees with sincerely held religious beliefs or valid medical reasons as determined by EBMUD will be exempt from vaccination requirements. Please contact EBMUD Human Resources for additional questions.

Submit a completed EBMUD application and the required supplemental question responses online at by 4:30 p.m., Friday, May 20, 2022. Only application materials submitted online during the filing period will be accepted.

EBMUD is an Equal Opportunity Employer: Females/Minorities/Veterans/Disability

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