Job Details

San Francisco Public Utilities Commission
  • Position Number: 4531855
  • Location: San Francisco, CA
  • Position Type: Computer and Information Technology

San Francisco Public Utilities Commission (SFPUC)

525 Golden Gate Ave, San Francisco, CA 94102, USA

Senior IS Business Analyst (PBT-1053-135316)


Company Description

Application Opening: August 24, 2023

Application Filing Deadline: September 24, 2023

Analyst Name: Michelle Chee

Annual Salary: $120,536 - $151,658

Recruitment ID: PBT-1053-135316 01107316, RTF0135315

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

San Francisco Public Utilities Commission (SFPUC)

Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area - 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. We value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. To learn more about our organization, please visit our website at

Job Description

The San Francisco Public Utilities Commission (SFPUC) is looking for an agile, dynamic, smart, and skilled senior-level business analyst to integrate with current Maximo Support Team Operations and is excited about enhancing, developing, and integrating new innovative business solutions for both the desktop and mobile Maximo platforms. Under the general direction of an IT Project Director, the Maximo Senior Business Analyst provides system analysis, development and maintenance services related to asset management for the SFWPS, primarily for the IBM Maximo asset management system and its integration with both SFPUC and other City departments' enterprise systems, e.g., GIS, CRM, CMMS, and data warehouse, financial and timekeeping systems.

Essential Duties:

Facilitate/conduct business requirements gathering and analysis workshops; develop business process diagrams (BPMN 2.0) and business process/use case documentation per workshops.

Design reports and develop intermediate to advanced level database queries.

Interact with the users to define system requirements; test and debug systems; train the trainer on new applications.

Provide daily operational support, including handling message reprocessing and addressing incoming service requests in a timely manner;

Provide direct user support; troubleshoot and resolve production application, integration, and systemwide problems; assist with system administrative support as needed;

Develop, test, and support system interfaces, mobile solutions, 3rd party applications, Maximo application customizations;

Maintain data and operational integrity and security of systems.

Actively participate in testing and application of software upgrades; contribute to feasibility analysis, technology and software assessments; contribute to detailed project plans and schedules.

Perform other related duties as assigned

Minimum Qualifications

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

Experience: Three (3) years of experience in the information systems field that includes system analysis, business process design, development and implementation of business application solutions, or IT project management.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Special Conditions

Three (3) years of recent and verifiable Oracle RDBMS SQL experience

Three (3) years of recent and verifiable experience in information system business process design

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualification: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

Experience in system analysis

Experience in requirements gathering, business process analysis, and business process documentation

Experience developing and implementing business application solutions

Experience with IBM Maximo

Experience with reporting tools (e.g., Cognos, BIRT)

Experience with SQL

Solid understanding of the EAM or APM business processes and the associated technologies to manage and deliver quality enterprise solutions utilizing IBM Maximo technologies

Experience with planning, coordinating, and providing user training

Experience in the water, wastewater, and/or power utility industries

Verification of Education and Experience:

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment process. For education verification information, including verifying foreign education equivalency, click HERE.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

Select the "Apply Now" button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

It is highly recommended that all work experience, education, and other information is written in your SmartRecruiter application and not just as attachments. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you are having trouble with the application, please visit Smart Recruiter's FAQs or email It is suggested you use Google Chrome or Microsoft Edge web browser to submit the application.


Exam Type: Permanent Based Test

Eligible List Type: Combined Promotive/Entrance

Certification Rule: Rule of Seven

Eligible List Duration: 12 months

The duration of the eligible list may be extended with the approval of the Human Resources Director.

Selection Procedures

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) completed online (Qualifying)

2. Online Oral Exam (100%)

Minimum Qualification Supplemental Questionnaire (MQSQ)

Once the application period is closed, qualified candidates will be sent a Minimum Qualification Supplemental Questionnaire (MQSQ) to complete. Failure to complete this steps by the established deadlines will result in disqualification.

Oral Exam (Weight100%)

Candidates deemed qualified will be invited to participate in an oral examination designed measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: business process design/analysis, knowledge of Maximo, SQL, Reporting tools, and analytical skills. The oral exam will be conducted online with a proctor.

Only qualified candidates of the oral exam will be notified of the exact date and time of the oral examination.

A passing score must be achieved on the oral exam in order to continue in the selection process and be placed on the eligible list. Additional selection processes, like interviews, may be conducted by the hiring department prior to making final hiring decisions.

Score Report/Eligible List

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

To find Departments which use this classification, please see

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion' or ‘no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All your information will be kept confidential according to EEO guidelines.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michelle Chee by email at

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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