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California Water Service
  • Position Number: 3145441
  • Location: San Jose, CA
  • Position Type: Business and Financial Management

Mobile Workforce Business Analyst

San Jose, CA

Time Type
Full Time

Posted On

Job Requisition ID

California Water Service

Job Description:

The Mobile Workforce Business Analyst will provide technical support to the Unified Mobile Computing Platform including aligning user requirements between IT and the operating departments, understand and document stakeholders needs, analyze technical and business impacts of proposed changes, conduct day to day maintenance and administration, create and manage reports, perform user training, manage security, roles, and permissions and troubleshoot and resolve production issues. The position is located in San Jose, CA.


Meets with governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features
Gathers functional business requirements by interviewing and collaborating with end-users and other stakeholders; translates them into functional/technical specifications and process flow diagrams and works with Scrum Product Owner to create user stories
Facilitates discussions between end-users, vendors, and the IT department
Serves as the primary contact for end-user support
Administers all system user accounts
Performs Unified Mobile Workforce system tests, identifies bugs, and tracks the bugs in the product backlog
Coordinates integration tests between users and vendors of systems that integrate with the Enterprise Mobile Workforce system
Provides data for reporting
Configures system and develops reports to meet specified business requirements
Facilitates user group meetings, feedback sessions, software demonstrations, and training
Manages multiple tasks with competing deadlines to ensure minimal impact to functional users
Coordinates upgrades, enhancements, or fixes to existing or new systems as requested
Complies with Sarbanes-Oxley (SOX) controls and requirements
Participates in and supports the Company's Continuous Improvement program and projects
Performs other similar duties as assigned


Bachelor's degree, related water utility field and/or equivalent relevant experience
Background in software support or utility and field operations with direct end-user contact
Valid California Driver License
Upon hire, must provide proof of COVID-19 vaccination status

Required Knowledge, Skills, and Abilities

Knowledge of Company policies, procedures and IT business practices
Experience working in an Scrum environment
Experience with a unified mobile computing platform or closely related dispatch and/or field operations product
Ability to work effectively with all levels of employees and management
Ability to communicate effectively; both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors
Flexible and able to prioritize work
Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents
Ability to prepare reports and provide progress updates as needed
Demonstrated commitment to providing outstanding end-user service
Demonstrated organizational and time management skills
Demonstrated project management skills

Preferred Knowledge, Skills, and Abilities

Experience with Agile project management software like Atlassian Jira Software
Knowledge of SOX controls
Experience writing Scrum user stories
Certified Scrum Product Owner (CSPO) certification
Experience using a knowledge management tool like Atlassian Confluence
Good problem-solving and troubleshooting skills
Experience creating process flow diagrams
Experience writing user acceptance tests

Salary Range: $87,200 - $159,300
Deadline to submit resume is Monday, June 27, 2022.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

To apply:

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