Job Details

City of San Jose
  • Position Number: 5187734
  • Location: San Jose, CA
  • Position Type: Computer and Information Technology

Requisition Number: 202300370

Salary Range: $116,909.52 - $142,243.92 Annually

Application Deadline: 5/14/2024 11:59 PM Pacific

Microsoft Server Support Engineer (Network Engineer) - Environmental Services Department

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility - offering possible hybrid work and alternative work schedules in select roles. Additionally, the City benefits, as well as 15 paid holidays!

About the Division
Administrative Services Division (ASD) team members gain satisfaction when facilitating trainings for ESD's workforce; feel empowered when managing a full range of information technology data and services to over 500 employees; deliver quality customer service in utility billing; enjoy their contributions to the success of peers by hiring and promoting the right people for the right positions; and oversee the budget planning and fiscal management for a wide variety of special funds that support the important work ESDers do.

Position Duties

The Environmental Services Department is currently seeking to fill one (1) full-time Network Engineer vacancy in the Administrative Services Division.

The salary range for this classification is:

  • $116,909.52 - $142,243.92 Annually

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates' qualifications and experience.

ESD is seeking a dynamic, creative, and collaborative leader for the position of Microsoft Server Support Engineer (Network Engineer). This position will act as lead to three Network Technicians who collectively provide end-user support. The ideal candidate must have the ability to effectively resolve difficult customer situations, function independently within the scope of their responsibilities, manage complex technology projects, and communicate effectively with all levels of the organization.

Typical duties for ESD's Microsoft Server Support Engineer (Network Engineer) may include but are not limited to the following:

Manage Active Directory (AD)

  • Standardize and document ESD processes for user and computer management.
  • Develop and implement standard procedures to audit group membership and file share permissions.
  • Coordinate AD maintenance activities with the Information Technology Department.

Manage all ESD Servers and Data Centers

  • Deploy, support, and manage virtual and physical servers in a mixed environment (Linux, Windows 2016, 2019 and 2022).
  • Create and implement preventive maintenance and disaster recovery plans for all ESD data centers.
  • Implement consolidation measures to improve efficiency of server operations and reduce physical footprint.
  • Implement data migration from on premise to cloud data storage.

Manage Helpdesk Requests and Provide End-User Technical Support

  • Manage daily workload of three network technicians for helpdesk tickets and follow up on outstanding items.
  • Resolve customer complaints and service issues.

Manage ESD's Local Area Networks

  • Lead projects to upgrade and maintain network infrastructure and wireless networks at ESD facilities.
  • Support multi-vendor local area networks and enterprise connections in partnership with the IT Department.
  • Troubleshoot network traffic and performance issues using tools like Sniffer or Wireshark to ensure optimal performance for data and VOIP.

Maintain Client System Security

  • Maintain and manage desktops with the MS Defender anti-virus system.
  • Lead responses to virus outbreaks or system security issues.

Research and Development

  • Investigate new technologies and new methodologies for achieving technology goals.
  • Provide consultation to divisions looking for updated technology.

Minimum Qualifications

Education: A bachelor's degree from an accredited college or university in Computer Science, Computer Engineering, MIS, or a closely related field.

Experience: Three (3) years of experience equivalent to performing technical work of complex difficulty to provide desktop, data security, system administration, server, or network support to end users.

Acceptable Substitutions: Two (2) years of related experience may be substituted for up to two years of the education requirement.

Possess an active industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Azure Administrator certificate, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, VMware Certified Professional (VCP) certification, OR an equivalent professional, industry recognized certification acceptable to the City.

Possession of a valid California Driver's License.

If you have questions about the duties of this position, the selection or hiring processes, please contact Ernesto Zamaguey at

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application.

How to Apply

The requisition # for this job posting is 202300370. To view the full job announcement and apply for this position, please go to:


Contact - Ernesto Zamaguey at

Website -

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