Job Details

Union Sanitary District
  • Position Number: 5139130
  • Location: Union City, CA
  • Position Type: Computer and Information Technology

Customer Service Fee Analyst

Salary Range: $47.64 - $57.91 Hourly

$99,091.20 - $120,452.80 Annually
Excellent Benefits Included

Final Filing Date: Sunday, 4/21/2024, 4:00 p.m.

This posting will remain open until 100 applications have been received or until the deadline, whichever occurs first. Please apply as soon as possible to ensure your application is received.

$99,091.20 - $120,452.80 Annually

Union City, CA

Job Type
Full Time

Job Number

Work Group
Technical Services


Opening Date

Closing Date
4/21/2024 4:00 PM Pacific

Max Number of Applicants

Join Our Mission to Preserve the San Francisco Bay! Apply Now and Be Part of Something Meaningful.

Discover Your Future at Union Sanitary District (USD)

Are you eager to contribute to positive change? USD is where passion meets purpose. Join our team and play a vital role in safeguarding the San Francisco Bay while enjoying a fulfilling career.

Why Choose USD? USD isn't just a workplace; it's a community. As a Customer Service Fee Analyst, you'll enjoy a supportive environment where your contributions matter. Dive into meaningful work and grow both personally and professionally with us. For over a century, we've been at the forefront of environmental stewardship in the tri-cities of Fremont, Newark, and Union City. Join us and become part of a community committed to safeguarding the natural beauty of the SF Bay. If you have a passion for community service and environmental conservation, consider a career with USD.

Examples of Duties
Key Responsibilities:
  • Calculating annual sewer service charges
  • Maintaining current records for annual billing of sewer service charges
  • Field checking to verify tenant information and usage
  • Using a variety of spreadsheet and database programs
  • Reviewing and analyzing assessor maps for updates
  • Maintaining an accurate database of new and existing sewer system users
  • Collecting data to perform complex fee calculations
  • Advising customers of policies and procedures and explaining how sewer service charges are calculated
  • On a relief basis, providing customer service counter coverage, which includes processing simple repair permits

  • High school diploma or equivalent with four years of related experience. Accounting experience is preferred.
  • Proficiency in database and spreadsheet programs, especially MS Excel.
  • Strong analytical skills and attention to detail.
  • Be skilled in report preparation, quickly learn to read project plans and parcel maps.
  • Have excellent communication and customer service skills, both with the public and internal customers, and work effectively in a team-based organization.
  • Valid Class C California driver's license with a clean driving record.
  • For a more detailed look at what a Customer Service Fee Analyst does, go to: Union Sanitary District - Class Specification Bulletin (

Additional Information
  • Competitive salary and comprehensive benefits package
  • CalPERS retirement plan
  • Medical, dental, and vision insurance for employee and family
  • Generous vacation, holiday schedule
  • Life and disability insurance coverage provided by the District
  • Alternative work week schedule
  • Opportunities for educational reimbursement and career development

Apply online at USD Careers by Sunday, 4/21/2024, 4:00 p.m.

Application Process
Qualified candidates will be invited to participate in a Written Exam (online)
Wednesday, 4/24/2024 - Thursday, 4/25/2024

Top candidates will proceed to a virtual Qualifications Appraisal Interview and Work Sample
Monday, 5/6/2024

In-person finalist interviews
Wednesday, 5/22/2024

Important Information:
  • Keep an eye on your inbox for updates on your application status. We're excited to embark on this journey with you! All communication regarding the recruitment process will be via email, so ensure your contact information is accurate.
  • A background check is required before final appointment.
  • Employees are designated Disaster Service Workers, subject to emergency assignments.

Join Our Team

At USD, diversity is celebrated, and all are welcome. Come aboard and help us build a better future for our community and our planet.

Learn more about USD here: Virtual Plant Tour Video - Union Sanitary District

To apply, visit

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