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Billing System Business Systems Analyst
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Position Number: 4008779
Location: San Jose, CA
Position Type: Business and Financial Management

Billing System Business Systems Analyst

California Water Service

California Water Service

Job Description:

The Billing System Business Systems Analyst will provide technical support to California Water's Customer Information and Billing system including aligning user requirements between IT and the operating departments, understand and document stakeholders needs, analyze technical and business impacts of proposed changes, create and manage reports, configure the system to defined business requirements, implement enhancements and fixes, perform user training, manage security, roles, and permissions and troubleshoot and resolve production issues. This position is located in San Jose, California.
ESSENTIAL FUNCTIONS:

Gathers functional business requirements by interviewing and collaborating with end-users and other stakeholders; translates them into functional/technical specifications and process flow diagrams and creates Scrum user stories
Meets with governing body of stakeholders to obtain sponsorship and arranges funding for changes to existing functionality and new features
Facilitates discussions between end-users, vendors, and the IT department
Performs Customer Information and Billing system tests, identifies bugs, and tracks the bugs in the product backlog
Create scripts/small applications using Groovy or Java
Coordinates integration and user acceptance testing
Configures system and develops reports to meet specified business requirements
Facilitates user group meetings, feedback sessions, software demonstrations, and training
Manages multiple tasks with competing deadlines to ensure minimal impact to functional users
Coordinates upgrades, enhancements, or fixes to existing or new systems as requested
Complies with Sarbanes-Oxley (SOX) controls and requirements
Participates in and supports the Company's Continuous Improvement program and projects
Performs other similar duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor's degree in computer science or closely related field or equivalent work experience
Strong knowledge of utility billing and/or equivalent CRM experience
Valid California Driver License

Required Knowledge, Skills, and Abilities:

Experience working in a Scrum environment
Experience with creating/modifying/understanding small applications or scripts using Groovy, Java, or another object-oriented programming language
Experience with enterprise billing applications or customer relationship management applications
Ability to work effectively with all levels of employees and management
Ability to prepare reports and provide progress updates as needed
Ability to communicate effectively, both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors
Flexible and able to prioritize work
Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents
Demonstrated organizational and time management skills
Demonstrated project management skills

Preferred Knowledge, Skills, and Abilities:

Experience with Agile project management software like Atlassian Jira Software
Experience writing Scrum user stories
Knowledge of SOX controls
Certified Scrum Product Owner (CSPO) certification
Certified Scrum Master (CSM) certification
Knowledge of the utilities industry
Knowledge in at least one of the following: Oracle Customer Care and Billing (CCB), Cash to Meter (C2M) and/or Customer Cloud Service (CCS)
Experience with extracting data out of a database such as Oracle, SQL Server, PostgreSQL, and MySQL
Good problem-solving and troubleshooting skills
Experience creating process flow diagrams
Experience writing user acceptance test cases

Salary Range: $96,500 - $179,200

Deadline to submit resume is OPEN UNTIL FILLED

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

To apply, please visit: https://calwatergroup.wd5.myworkdayjobs.com/en-US/CWSG/job/San-Jose-CA/Billing-System-Business-Systems-Analyst_R1539